All orders are typically shipped and processed with in 2 to 3 business days. Packages are delivered by USPS between 5-7 business days after they are shipped out. In some cases however it can take up to 14 days depending on where you live. Once an order has shipped, a confirmation email will be sent containing a USPS tracking number that you can use to track the progress of your package. If your order does not arrive within 14 days of voucher redemption, please email us at info@touchofeco.com